Cancellation & Refund Policy

This policy explains when you can cancel a course enrollment on Basavashree Education and how refunds are processed. It applies to all self-paced and live/batch-based courses purchased through the platform.

1. Cancellation Window

You may cancel a course enrollment and request a full refund within 7 days of the date of purchase, provided:

• Less than 20% of the course content or video lectures have been accessed, and
• No completion certificate has been issued or downloaded for the course.

2. Live Classes and Batch-Based Programs

For instructor-led live batches, cancellation is allowed only before the batch starts, or within 48 hours of the first live class — whichever is earlier. Once 2 or more live sessions have been attended, the enrollment is treated as consumed and is no longer eligible for cancellation.

3. Non-Cancellable Enrollments

The following are not eligible for cancellation or refund:

• Courses where a completion certificate has already been issued.
• Courses purchased under a special festive or clearance offer marked as a final sale.
• Printed study material or course kits once dispatched — their cost will be deducted from any approved refund.
• Free or trial courses, since no payment has been made.

4. How to Cancel

Go to Dashboard → Payment History, or contact our support team at hello@basavashreeeducation.com or WhatsApp us at +91 90366 86633 with your Order ID and the reason for cancellation. Cancellation requests are reviewed within 2 business days.

5. Failed or Duplicate Payments

If a payment is deducted but enrollment is not confirmed due to a technical issue with the Namma API payment gateway, the amount is refunded automatically within 5–7 business days.

6. Refund Processing Time

Once a cancellation is approved, refunds are credited back to the original payment method within 5–10 business days, depending on your bank or payment provider. Any applicable payment gateway or transaction fees may be deducted from the refunded amount.